Shipping policy
SHIPPING POLICY
Thank you for shopping with Vitaccine.
We aim to process and dispatch all orders as quickly as possible.
PROCESSING TIMES
Orders are typically processed within 1–2 business days after payment has been received and confirmed.
Orders placed after 2:00 pm, on weekends or public holidays will be processed on the next working day.
SHIPPING TIMES
Estimated UK delivery times are:
- Standard UK Delivery: 2–5 business days
Delivery times are estimates only and are not guaranteed.
SHIPPING COSTS
Shipping costs are calculated at checkout and displayed before payment is completed. Any free delivery offers or promotional shipping discounts will be clearly displayed on our website and at checkout when available.
ORDER TRACKING
Where tracking is available, customers will receive tracking information by email once the order has been dispatched.
DELAYS
We are not responsible for delays caused by courier services, customs processing, severe weather conditions, strikes, or circumstances outside our reasonable control.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout.
We are not responsible for orders shipped to incorrectly entered addresses provided by the customer.
DAMAGED OR LOST ITEMS
If your order arrives damaged or you believe it has been lost in transit, please contact us as soon as possible at:
info@vitaccine.co.uk
We will work with the courier provider to investigate the issue and help resolve it where possible.
CONTACT
If you have any questions regarding shipping, please contact:
info@vitaccine.co.uk
Vitaccine Ltd
Grosvenor House
11 St Paul’s Square
Birmingham
B3 1RB
United Kingdom